At the PLA 2009 conference last week, Bob McKee, Chief Executive of CILIP, proudly presented a new set of guidelines as to what makes a good library service. In comparison to the traditional bulky, text heavy and complex use of language presented in traditional library guidelines, this A5 pamphlet could easily be overlooked as an advert or flyer rather than library guidelines. However, this is not to be perceived as a bad thing. The concise manner in which it is presented leaves no room for hot air and leaves it do exactly what it says on the tin: guide.

The guidelines urge the library service to be:

“Continually refreshed and improved to respond to the adapting needs of local communities”

And

“Library buildings, equipment and ICT facilities should be well-designed and kept up-to-date.”

The ten questions to ‘test’ whether your library service is up to standard, highlight many benchmarks which could only ensure a good service is being achieved. The one which caught my eye in particular, was point four.

“Does your library service provide what local people expect in terms of location, accessibility, materials, resources, staffing and activities?”

There is not a ‘one size fits all’ solution to turning around the current perception of the library service; each should not be a clone of another. Whilst sharing best practise has a valuable role to play, we must engage with those around us ensure the local library service is engaging, and as odd as it may seem, local.

Download the guidelines here.